At Royal Cuban Cigars UK, we aim to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied, our return and exchange policy is designed to make the process as straightforward as possible.

1. Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Products should be in their original, unused condition, with all packaging intact.
• Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items:

• Perishable goods, such as certain liqueurs or opened cigar boxes, cannot be returned.
• Personalized or custom-made items are non-refundable unless faulty.

3. Return Process:

• Contact our support team at contact@royalcubancigarsuk.com to initiate a return.
• Once approved, carefully pack the items to prevent damage during transit.
• Ship the items to the return address provided by our support team.

4. Refunds:

• Once we receive and inspect your returned items, we will notify you via email.
• Refunds will be processed within 7-10 business days and issued to the original payment method.
• Original shipping costs are non-refundable unless the return is due to a fault or error on our part.

5. Exchanges:

• If you wish to exchange an item, please contact us for instructions. Exchanges are subject to product availability.
• We will process and ship your exchange within 3-5 business days after receiving the original item.

6. Damaged or Defective Items:

• Should your product arrive damaged or defective, please notify us within 48 hours of receipt.
• Provide photos of the damage along with your order details for a quicker resolution.

7. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service for returns to ensure safe delivery.

8. International Returns:

• The return process for international orders is similar; however, shipping times and costs may vary.
• Customers are responsible for any customs fees associated with returns from outside the UK.

Contact Us for Assistance: Should you have any questions or require assistance with your return or exchange, reach out to our dedicated support team at contact@royalcubancigarsuk.com or call our customer service line.