Thank you for shopping with Royal Cuban Cigars Uk. Please read through our updated shipping policy below to ensure a seamless and clear shopping experience.
UK Shipping
We are committed to ensuring that your orders are dispatched promptly. Here’s everything you need to know about shipping within the UK:
- Same Day Dispatch: Orders placed before 12pm (Tuesday to Friday) will be dispatched on the same day.
- Weekend Orders: Orders placed on Saturday or Sunday will be dispatched the next working day (Monday).
- Delivery Under £500: For orders under £500, we will ship via Royal Mail Signed For or DHL, and you can expect delivery within 5 working days.
- Delivery Over £500: Orders over £500 will be shipped via Royal Mail Special Delivery or FedEx, ensuring you receive your order within 5 working days.
- Regional Delays: Delivery times may take longer for Northern Ireland, the Highlands, and Islands, and during public holidays.
- Stock Availability: Delivery times and guarantees are subject to stock availability. If there are any delays, we will notify you.
- Special Delivery Requirements: For any specific delivery requirements, please contact us via email at contact@royalcubancigarsuk.com
International Shipping
We are proud to offer shipping to many countries worldwide. Here’s how international orders are handled:
- Dispatch Timeline: International orders are dispatched within 5 working days of the order being placed. If any delays occur, we will contact you and provide an update.
- Shipping Carriers: We use Royal Mail International Tracked & Signed, Parcelforce Express, or DHL, unless you request otherwise.
- Delivery Timeframes:
- Europe: Delivery aim is within 5-10 working days.
- Worldwide: Delivery aim is within 10-15 working days.
- Tracking & Signature: All international orders are fully tracked, and signature upon delivery is required. You will also receive online delivery confirmation once your package is delivered.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please follow the instructions below:
Returns Process
- 14-Day Return Period: You may return most items within 14 days of receiving them. To qualify for a return, items must be unused, in the same condition you received them, and in original packaging.
- Non-Refundable Products: Cigars and tobacco products are non-refundable and non-exchangeable due to health and safety reasons.
Refunds (If Applicable)
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed within a certain number of days, and a credit will automatically be applied to your original method of payment. We retain a 5% administration fee for processing refunds.
Late or Missing Refunds
- If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your credit card company (it may take time before your refund is officially posted).
- Contact your bank as there is often some processing time before a refund appears in your account.
- If you’ve done all this and still have not received your refund, please contact us at contact@royalcubancigarsuk.com.
Sale Items (If Applicable)
- Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (If Applicable)
- We only offer exchanges for items that are defective or damaged. If you need to exchange an item for any other reason, please contact us for further assistance.
Cancellation Policy
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the legal right to cancel a contract within 14 days of receiving the goods.
- To cancel, please email us at info@lcdh-uk.com. You must include order details to help us process your cancellation.
- Refund Process: If you cancel your contract, we will refund the price you paid for the products and any standard delivery costs. However, if the items are returned in an unacceptable condition, we reserve the right to reduce your refund.
Exceptions to Cancellation Rights:
- Products that have been unsealed for health and hygiene reasons (e.g., cigars and tobacco).
- Special order items made to your specific requirements.
Return Costs
- If you are returning items, you are responsible for the cost of return shipping, unless the item is faulty or not as described. If the item is bulky, we estimate the return cost should not exceed the amount we charged for delivery.
Contact Information
For any inquiries regarding shipping, returns, or cancellations, please contact us at:
- Email: info@lcdh-uk.com
- Phone: +44 7375546914
Please note that our office is closed over the weekend and on bank holidays. Therefore, some phone messages and web enquiries may be delayed in answering. Email enquiries are usually answered within 1 hour of receiving